> For the complete documentation index, see [llms.txt](https://sigafdocumenta.saude.mg.gov.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sigafdocumenta.saude.mg.gov.br/acesso/seguranca-e-senha/senha-de-acesso/desbloquear-minha-senha.md).

# Desbloquear Minha Senha

{% hint style="info" %}
Esse é o passo a passo para desbloqueio de acesso. Para saber como proceder em casos de esquecimento de senha, [clique aqui](/acesso/seguranca-e-senha/senha-de-acesso/esqueci-minha-senha.md), e para troca de senha, [clique aqui](/acesso/seguranca-e-senha/senha-de-acesso/alterar-minha-senha.md).
{% endhint %}

Ao tentar realizar acesso por 3 (três) vezes seguidas sem sucesso, digitando incorretamente a senha, o usuário é bloqueado no SSC e se não proceder com seu desbloqueio não conseguirá realizar *login* no SIGAF durante 15 minutos.

**Para desbloquear seu acesso siga o passo a passo:**

* Abra o link de acesso ao [SIGAF](https://sigaf.saude.mg.gov.br), que redirecionará o usuário para que realize o *login* pelo SSC;

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-e2a2ab30368e70b1bc13950b51ea0fc62e906c9a%2Fimage%20(4).png?alt=media" alt=""><figcaption></figcaption></figure>

* Clique em "Usuário Bloqueado?" na página de *login* do SSC;

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-657903dba0edd70f261f0f03b11d6fc5ccdebced%2Fimage%20(13).png?alt=media" alt=""><figcaption></figcaption></figure>

* Informe seu CPF;

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-ed85303baf3db9075a307bc362b0945dba5bdec8%2Fimage%20(11).png?alt=media" alt=""><figcaption></figcaption></figure>

* Informe seu e-mail e clique em "Solicitar envio por e-mail";

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-b0267a24d85c4081cd7511fdf7fd11e913683819%2Fimage%20(5).png?alt=media" alt=""><figcaption></figcaption></figure>

* O sistema exibirá a seguinte tela, clique em "ok";

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-ddbbc374e37f991cdc1ac8a8da73410b82a67f00%2Fimage%20(24).png?alt=media" alt=""><figcaption></figcaption></figure>

* Será enviado por e-mail o link para proceder com o desbloqueio do usuário, clique no link;

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-d06901d53d13ea2d4ff97931230896885bed2dbe%2Fimage%20(14).png?alt=media" alt=""><figcaption></figcaption></figure>

* Após clicar no *link* o usuário será redirecionado para página do SSC e o desbloqueio estará concluído;
* Clique em "Prosseguir para a página inicial" para ser redirecionado para realizar *login*;

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-09b071be1c8c649f9ec02383a85265677e8566e1%2Fimage%20(10).png?alt=media" alt=""><figcaption></figcaption></figure>

* Realize o *login* novamente para acessar o sistema.

<figure><img src="https://2406090737-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHs12eTFV2ViT7AcqHU4I%2Fuploads%2Fgit-blob-a49a300c6f7e7f42d7e8fb6e21aa91b6e7cab214%2Fimage%20(22).png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
O usuário bloqueado que não optar por desbloquear seu usuário conforme o passo a passo aqui descrito, será automaticamente desbloqueado após 15 minutos.
{% endhint %}


---

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